| Our Performance Metrics |
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| ORDER ACCURACY | SAME DAY DESPATCH | STOCKED PRODUCTS | NO BACK ORDERS | |
| Order delivered correctly. | Qualifying orders met our Same Day Despatch Guarantee. | Stock products, in stock. | Order fulfilment rate for stocked products. | |
| 2025 | ||||
| JUNE | 98.61% | 100% | 94.26% | 81.82% |
| MAY | 99.60% | 100% | 92.75% | 84.75% |
| APRIL | 98.48% | 100% | 92.10% | 83.83% |
| MARCH | 99.33% | 100% | 92.30% | 95.44% |
| FEBRUARY | 99.57% | 100% | 93.17% | 95.77% |
| JANUARY | 99.06% | 100% | 93.58% | 96.43% |
| 2024 | ||||
| DECEMBER | 99.56% | 100% | 94.58% | 52.00% |
| NOVEMBER | 99.71% | 100% | 91.42% | 77.51% |
| OCTOBER | 99.19% | 100% | 92.75% | 74.07% |
| SEPTEMBER | 99.64% | 100% | 91.49% | 77.78% |
| AUGUST | 98.94% | 100% | 91.32% | 79.92% |
| JULY | 98.92% | 100% | 91.64% | 78.63% |